Shipping policy

Last updated: June 27, 2025

My Store operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), powered by Shopify. This Shipping Policy outlines the terms and conditions for shipping products purchased through our Services. By placing an order, you acknowledge that you have read and agree to this Shipping Policy. In case of a conflict between our Terms of Service and this Shipping Policy, this policy controls with respect to shipping matters.

Please review this Shipping Policy carefully before placing an order. If you have any questions, contact us using the details provided below.

Shipping Destinations

We ship to addresses within India and select international destinations. The availability of shipping destinations may vary based on the product and your location. During checkout, you will be able to view the available shipping options for your address.

  • Domestic Shipping: We offer shipping to all regions within India.
  • International Shipping: International shipping is available to select countries. Additional customs, duties, or taxes may apply, which are the responsibility of the customer.
  • Restricted Areas: Some areas may be ineligible for shipping due to logistical constraints or legal restrictions. You will be notified at checkout if we cannot ship to your address.

Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs and delivery times depend on the method selected, your location, and the weight and size of your order.

  • Standard Shipping: Typically takes 5-7 business days for domestic orders and 10-20 business days for international orders.
  • Express Shipping: Available for select destinations, typically delivering within 2-4 business days for domestic orders and 5-10 business days for international orders.
  • Shipping Costs: Calculated at checkout based on your order and destination. Free shipping may be available for orders above a certain amount, as indicated during checkout.
  • Third-Party Carriers: We use trusted third-party carriers to deliver your orders. The specific carrier will be displayed during checkout.

Order Processing

Orders are processed as follows:

  • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, excluding holidays.
  • Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation with tracking information once your order ships.
  • Delays: While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as carrier issues, weather, or customs processing for international orders.

Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor the progress of your shipment.

  • Tracking Availability: Tracking information is provided for most orders through our third-party carriers.
  • Issues with Tracking: If you experience issues with tracking or do not receive your order within the estimated delivery time, contact us at tradify9@gmail.com.

Customs, Duties, and Taxes

For international orders, additional fees may apply:

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in the product price or shipping cost.
  • Customs Delays: International shipments may experience delays due to customs processing, which is beyond our control.
  • Refused Shipments: If you refuse a shipment due to customs fees or other reasons, you are responsible for any return shipping costs and applicable fees.

Lost or Damaged Shipments

We take care to ensure your order arrives safely. In case of issues:

  • Lost Shipments: If your order is lost in transit, contact us at tradify9@gmail.com within 30 days of the shipping date. We will work with the carrier to locate your order or provide a replacement or refund.
  • Damaged Shipments: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We will provide a replacement or refund as per our Return and Refund Policy.

Relationship with Shopify

Our Services are hosted by Shopify, which processes transactions and related data to facilitate order fulfillment and shipping. For more information on how Shopify handles your information, please review the Shopify Consumer Privacy Policy. You may also visit the Shopify Privacy Portal to exercise any applicable rights related to your data.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our shipping practices or this Shipping Policy, please email us at tradify9@gmail.com or contact us at Model Town, Ambala, Haryana, 134003, India, Shop No-1, Ambala, HR, 134003, IN.